Frequently asked questions about FibreNow

Currently, Internet access is delivered to most properties in your area via copper connections. Unfortunately, these are limited to speeds of between 4-8mb and are prone to frequent failures due to the age of the solution.

To access high-speed Internet, a fibre connection from your property to the nearest exchange is required. In the case of apartments, you also need additional cabling from each unit to the local fibre termination point.

FibreNow has been permitted to bring our dedicated fibre to your development and cable all the apartments. This allows us to provide residents with speeds up to 1Gbps connectivity now and up to 10Gb in the future. Unfortunately, no other Service provider has installed the required infrastructure, and therefore, only FibreNow can deliver high speeds across the Buildings.

FibreNow will also deploy our high-speed wireless technology, delivering speeds up to 1Gbs to individual houses across the development. This allows for quick installations and means no disruption is caused by laying fibre cables.

The FibreNow Internet service is entirely separate from BT. We bring our fibre to your community, farm or commercial premises. Additionally, we install our wiring infrastructure throughout the buildings. Once subscribed to our service, you will no longer need BT services; therefore, no phone line.

We specialise in providing high-speed fibre broadband and don’t offer additional TV or mobile phone services.

This cost is in three parts:

1. Set up free (one time cost)
2. Monthly Subscription based on the package selected
3. Additional Monthly Fees for Wifi Mesh Pack ( for more significant properties)

FibreNow needs a minimum of 50 initial subscribers in your area to roll out our services. We charge a confirmation fee of £50.99 which is used to validate the demand for our services before deployment begins.

Once the service goes live, the same fee will be applied to each customer’s account as an installation fee.

This covers our engineers attending your property to install the FibreNow cabling and Router.

Customers joining after the initial launch will also pay the £50.99 installation fee.

After the confirmation fee payment, we will create your FibreNow service account. Our service will be available by [month]. Next, you will receive an email asking you to schedule an installation date for our engineer to visit your property. Once the local infrastructure is ready, you can log in to your FibreNow members area to pay for your package.

FibreNow ensures inherent security with core network firewalls. These firewalls enable us to establish proper segmentation for each customer as they access the Internet through our network. Moreover, they provide a basic level of protection against Internet threats like malware and viruses. It’s important to note that FibreNow does not apply any filtering or control to customer traffic by default.

Due to the scarcity of IPv4 addresses, FibreNow utilises Carrier Grade NAT (CGN) to use the address range efficiently. However, CGN may impact specific applications like online gaming and VPNs. To address this, you can opt for port forwarding. Please note that a static IPv4 address is required. FibreNow sells these at £5 per month.

If you already have a static IP, you can refer to the following URL for instructions on configuring port forwarding and setting up devices in a demilitarised zone (DMZ): [URL: https://www.usermanual.uk/tenda/nova-mw3/manual]

A Megabit (Mb) is a standard unit used to measure broadband speed. The higher the Mb, the faster your broadband connection is. It is a multiple of a bit, which is the fundamental unit of computing used to measure data transfer speed. One Megabit is equivalent to one million bits.

For our popular FN150 package, here’s what you can do with 150Mb:

• Download a TV episode in less than two minutes
• Download a full-length film in approximately four and a half minutes
• Upload 100 high-resolution photos in just 16 seconds.

Several factors can impact your speed. Wireless signals are influenced by the distance from the Router and any walls or doors in between. Interference from other nearby devices, such as Wi-Fi Routers, microwave ovens, fluorescent lamps, Bluetooth devices, wireless cameras, game controllers, cordless phones, baby monitors, wireless AV equipment, and even fish tanks, can also affect the quality of your connection. Multiple devices using the same wireless channel can further impact your connections.

If you’re experiencing Wi-Fi interference, try changing the wireless channel to find one with fewer conflicting devices. Please consult the manual provided with your Router or contact our support team for assistance. If your property has a large area, request our Range Extender kit (available for an additional £5.99 per month) to extend your wireless signal coverage.

Additionally, older computers and some devices may not be able to handle faster speeds, so using a newer device and retesting may improve performance. Rebooting your Router by turning it off and on again can also be helpful.

If the problem persists, please contact our Customer Service team at support@fibrenow.net

If your property covers a large area, you may also consider requesting our Range Extender kit which cost an additional 5.99 per month. This will increase the coverage area of your wireless signal.

Older computers and some devices may be unable to process faster speeds, so if you are seeing slower speeds than expected, try a newer device and re-test. Rebooting your router by switching it on and off again may also help.

In case a problem still exists, please contact a member of the Customer Service team on email us at support@fibrenow.net

If you’re experiencing slow speeds, please ensure you are testing your speeds correctly and remember that actual speeds may be slower when using a wireless connection.

With a fibre connection, many speed issues affecting fibre-and-copper connections won’t apply to you. However, if you do encounter speed problems, here are a few steps you can take:

1.Reboot your PC/Mac.

2.Connect to FibreNow using an Ethernet cable instead of a wireless connection.

3.If you’re using a wireless connection, try moving your computer/device to a different area to see if it improves the signal.

4.Test a different computer with the connection to determine if your device’s speed issues are specific.

If the problem persists, don’t hesitate to contact our Customer Service team by emailing us at support@fibrenow.net.

At FibreNow, we prioritise minimising Internet service disruptions through various measures:

1.Resilient hardware: Our core network is equipped with resilient hardware. In the event of a device failure, a second device automatically takes over, ensuring uninterrupted service.

2.Uninterrupted Power Supply (UPS): All equipment is connected to UPS units, providing a buffer against short-term power outages and ensuring continuous operation.

3.Multiple Internet connections: Our solution utilises multiple connections to the Internet, resulting in improved overall bandwidth for customers. If one connection fails, user traffic seamlessly redirects to the remaining Internet connection.

These measures work in harmony to minimise the chances of interruptions and deliver the most reliable Internet service to our customers.

As a proactive managed service, our management platform regularly monitors all devices, and in case of outages, our support team is automatically notified. Therefore, if you encounter any issues and report a fault, rest assured that we are already aware and actively working on resolving it.

To reach our support team, you can email us at support@fibrenow.net. We are dedicated to providing prompt assistance and resolving any concerns you may have regarding your FibreNow service.

Absolutely! At FibreNow, we believe in offering flexibility to our customers. We don’t believe in locking you into lengthy contracts. Instead, our packages are based on a monthly rolling contract, allowing you to upgrade or downgrade your plan as needed.

Please get in touch with our support team at support@fibrenow.net to request an upgrade or downgrade. Use the subject line ‘Upgrade/Downgrade Account’ and send the email at least five business days before your next billing cycle. We will send you a new checkout form within two business days with your updated subscription details.

We are committed to providing premium service and ensuring your satisfaction.

We’re sorry to hear that you’re considering cancelling your FibreNow service. We understand that circumstances may arise that necessitate the cancellation of your service. As per our Terms of Service, we kindly request that you provide us with a 30-day notice for your cancellation.